How to Contact Bank of America Customer Service

Bank of America Customer Service 

You can contact Bank of America's customer service through various channels, including phone, secure online messaging, and in-person appointments. The bank offers dedicated support numbers for its wide range of financial products and services.

Bank of America Support Numbers

If you need to get in touch with Bank of America support, you can dial the appropriate phone number for your specific needs. Use the contact numbers below for issues related to your accounts, cards, loans, or to report fraud.

General Customer Service: 1-800-432-1000

Credit Card Support: 1-800-732-9194

Mortgage & Home Equity: 1-800-669-6607

Auto Loans: 1-800-215-6195

Lost or Stolen ATM/Debit Card: 1-888-635-6000

Online & Mobile Banking Support: 1-800-933-6262

Report Fraud: Contact the number on the back of your card or the general service line.

Bank of America Headquarters Address

The corporate headquarters for Bank of America is located in Charlotte, North Carolina.

Bank of America Corporate Center

100 North Tryon Street Charlotte, 

NC 28255

 

Corporate Phone: 1-704-386-5681

Bank of America Customer Service Hours

Many of Bank of America's automated phone services and online support options are available 24 hours a day, 7 days a week. However, live agent availability and financial center hours may vary.

General Support: 

Many departments offer 24/7 support, but specialized teams may operate during standard business hours.

Financial Centers (Branches):

Hours vary by location. It is recommended to use the Bank of America locator tool on their website to find the hours for your local branch.

Bank of America Holiday Hours

Financial centers and some corporate offices are closed on U.S. federal holidays. Online banking, mobile banking, and ATMs remain operational during these times. Common holidays observed include:

*   New Year's Day

*   Martin Luther King, Jr. Day

*   Presidents' Day

*   Memorial Day

*   Juneteenth National Independence Day

*   Independence Day

*   Labor Day

*   Columbus Day

*   Veterans Day

*   Thanksgiving Day

*   Christmas Day

Bank of America Leadership Team

*Brian T. Moynihan: Chairman of the Board and Chief Executive Officer

* Alastair Borthwick: Chief Financial Officer

* Dean Athanasia: President, Regional Banking

* Catherine P. Bessant: Vice Chair, Global Strategy

* Aditya Bhasin: Chief Technology and Information Officer

* D. Steve Boland: Chief Administrative Officer

* Thong M. Nguyen: Vice Chair and Head of Global Strategy & Enterprise Platforms

Other Ways to Contact Bank of America

In addition to phone support, you can contact Bank of America through several other methods.

Secure Messaging: 

For account-specific questions, the most secure method is to log in to your Online Banking account and send a secure message.

Chat:

Live chat assistance is available for certain topics after logging into the Bank of America website or mobile app.

Schedule an Appointment:

You can schedule a phone or in-person appointment at a local financial center via the bank's website.

Social Media:

You can reach out for general, non-sensitive questions through their official social media channels, such as X (formerly Twitter) and Facebook.

Bank of America Mailing Address

Mailing addresses vary depending on the department or type of inquiry, such as credit card payments or general correspondence. To find the correct address for your needs, it is best to check your account statement or the Bank of America website.

Fraud Awareness

If you receive a suspicious email, text message, or phone call that appears to be from Bank of America asking for personal or financial information, do not reply or click on any links. You should report the suspicious communication immediately. You can forward suspicious emails to `abuse@bankofamerica.com` and contact the fraud department using the number on the back of your card.

About Bank of America

Bank of America is a global financial institution that serves a wide range of clients, from individuals and small businesses to large corporations. The company provides a comprehensive suite of services including banking, investing, asset management, and other financial and risk management solutions. Its origins trace back to the Bank of Italy, founded in San Francisco in 1904 by Amadeo Pietro Giannini to serve working-class immigrants.

Frequently Asked Questions

1. How do I contact Bank of America customer service?

  

You can call the general customer service line at 1-800-432-1000 or use the specific numbers for departments like credit cards or mortgages. Secure messaging through your online account is also an option for non-urgent inquiries.

2. How do I report a lost or stolen card?

  

Immediately call 1-888-635-6000 for a lost or stolen ATM/debit card or 1-800-732-9194 for a credit card. You can also report it through the mobile app or online banking portal.

3. How can I find my nearest Bank of America branch or ATM?

    

  Use the official locator tool on the Bank of America website or mobile app. It will provide you with addresses, operating hours, and available services for nearby locations.

4. What is Bank of America's routing number?

  

Routing numbers depend on the state where you opened your account. You can find your specific routing number by logging into your online account, checking the bottom of a check, or using the lookup tool on the bank's website.

5. How do I dispute a charge on my account?

    

Log in to your online or mobile banking account, find the transaction you want to dispute, and follow the instructions to file a claim. You can also call the customer service number on the back of your card.

6. How do I set up online banking?

    

Visit the Bank of America website and click "Enroll." You will need your account or card number and your Social Security Number (SSN) or Taxpayer Identification Number (TIN) to complete the process.

7.  Can I order new checks online?

    

Yes, you can order new checks by logging into your online banking account, selecting your checking account, and choosing the option to order checks.

8. How can I schedule an appointment with a banker?

    

You can schedule an appointment online through the Bank of America website. This allows you to choose a convenient time, location, and the service you need.

9. Are customer service representatives available 24/7?

 Yes, general customer service support is available 24/7 by phone. However, specialized departments like mortgage or investment services may have specific operating hours, typically during the business week.

10. How do I close a Bank of America account?

   

 To close an account, you can call customer service or visit a financial center. Ensure all pending transactions have cleared and transfer or withdraw your remaining balance before making the request.