Family Dollar Customer Care Number, Email & Head Quarter Address

Family Dollar Customer Care and Contact Information

Family Dollar Customer Care Phone: 1-844-636-7687

Family Dollar is a prominent American variety store chain offering a wide range of products including groceries, apparel, home goods, and seasonal items at affordable prices. As a subsidiary of Dollar Tree, Inc., it serves millions of customers across the United States. If you need to contact the Family Dollar customer service department, there are several effective methods available. You can reach out to their support teams via phone, their official website's contact form, mail, and social media channels.

This guide provides detailed information on the Family Dollar Customer Service phone number, corporate head office address, methods for online contact, business hours, and other essential information about the company.

Family Dollar Support Numbers

To get in touch with Family Dollar Customer Care for support, you can dial the following phone number. This central line is designed to handle a wide variety of customer needs. Use this contact number if you have an issue or question regarding their services, such as a problem with a product, a store experience, payment inquiries, or questions about their digital coupons.

Family Dollar Customer Service: 1-844-636-7687

Family Dollar General Inquiries: 1-844-636-7687

This primary toll-free number is your main point of contact for most customer-related issues. When you call, be prepared to provide details about your inquiry, such as the store location, date of your visit, and any relevant product information to help the representative assist you more efficiently.

How Do I Call Family Dollar Customer Service?

Their dedicated team of Customer Service Representatives is available to help you during standard business hours. To speak directly with a representative and get the answers you need, simply call 1-844-636-7687. This hotline is the most direct way to resolve any problems or issues you may have regarding a Family Dollar store or product.

Family Dollar Corporate Head Office Address and Phone Number

The corporate headquarters for Family Dollar is shared with its parent company, Dollar Tree, Inc.

Address: 500 Volvo Parkway, Chesapeake, VA 23320, United States

Corporate Phone: 1-757-321-5000 (Note: This number is for corporate matters, not for general customer service inquiries).

Family Dollar Customer Service Hours

The customer service phone line operates during specific hours. It's important to call within this window to ensure you can speak with a representative.

Customer Service Phone Hours:

Monday - Friday, 9:00 AM - 6:00 PM (Eastern Time)

Store operating hours can vary significantly by location. Some stores may have extended hours while others in smaller communities may close earlier. To find the exact hours for your local store, it is highly recommended to use the Store Locator tool on the official Family Dollar website.

Family Dollar Holiday Hours

Business hours for both the customer service line and individual stores may be affected on major U.S. holidays. Please be aware that stores may have reduced hours or be closed on the following days:

*   New Year's Day

*   Easter Sunday

*   Memorial Day

*   Independence Day (July 4th)

*   Labor Day

*   Thanksgiving Day

*   Christmas Day

It is always best to check with your local store or the company website for specific holiday operating hours.

Different Ways to Contact Family Dollar

Beyond calling, there are several other channels to communicate with the company.

How to Contact Family Dollar via Online Form

Family Dollar primarily uses an online contact form for written inquiries instead of a direct customer service email address. This system helps route your message to the correct department.

1.  Visit the official Family Dollar website.

2.  Navigate to the "Contact Us" page, usually found in the footer of the site.

3.  Fill out the required fields, including your name, contact information, and a detailed message describing your question or issue.

4.  Select the appropriate category for your inquiry to ensure it is handled promptly.

5.  Submit the form, and a representative will get back to you, typically via email.

How Can I File a Complaint with Family Dollar?

If you have a complaint regarding a product, service, or store experience, the most effective methods are:

1. Phone: 

Call the main customer service number at 1-844-636-7687 and explain your situation to the representative.

2.Online Form:

Use the "Contact Us" form on their website to submit a detailed written complaint. This can be useful for providing comprehensive information.

Family Dollar Corporate Mailing Address

For formal or corporate correspondence, you can use the head office address:

Family Dollar Customer Relations

    500 Volvo Parkway

    Chesapeake, VA 23320

    United States

Does Family Dollar Offer Live Chat?

Currently, Family Dollar does not offer a live chat feature on its website for general customer support. The primary methods for immediate assistance are the phone line and the online contact form.

Family Dollar on Social Media

For less urgent issues, general questions, or to see the latest promotions, you can engage with Family Dollar on their social media platforms.

Facebook: Engage with their community and send messages via their page.

Twitter (X): A good platform for quick questions or shout-outs.

Instagram: See the latest products and brand campaigns.

Pinterest: Find ideas and inspiration related to Family Dollar products.

Family Dollar Leadership Team 

As Family Dollar is a subsidiary of Dollar Tree, Inc., the executive leadership oversees both brands. Key figures include:

Rick Dreiling: Chairman and Chief Executive Officer

Jeffrey Davis: Chief Financial Officer

Michael Creedon, Jr.: Chief Operating Officer

Jennifer Bohaty: Chief Compliance Officer

Neil Curran: Chief Merchandising Officer

Family Dollar Smart Coupons

Family Dollar offers a digital coupon program called "Smart Coupons" through its website and mobile app. This is their primary loyalty and savings program. If you have questions about clipping coupons, redeeming them in-store, or issues with your account, the main customer service line can provide assistance.

Family Dollar Store Locator ("Family Dollar Near Me")

To find the nearest Family Dollar store, its hours, and contact number, use the "Store Locator" feature on their website. Simply enter your city, state, or ZIP code to see a map and a list of nearby locations.

Investor and Media Relations:

For inquiries not related to customer service, here are the appropriate contacts:

Investor Relations: 

For financial information, shareholder questions, and investor-related matters, visit the Dollar Tree, Inc. corporate website's investor relations section.

Media Relations:

For members of the press, contact MediaRelations@dollartree.com.

About Family Dollar

Founded in 1959 by Leon Levine in Charlotte, North Carolina, Family Dollar was built on the principle of providing quality goods at a good value. The first store was focused on selling merchandise for under $2.00. The concept proved incredibly popular, and the company grew rapidly over the decades, becoming a publicly traded company in 1970 and expanding to thousands of locations across the country.

In 2015, Family Dollar was acquired by its rival, Dollar Tree, in a landmark retail deal. Today, while operating as a distinct brand under the Dollar Tree, Inc. umbrella, Family Dollar continues its mission to be a convenient, go-to neighborhood store for families seeking value on everyday needs. The company's headquarters are now co-located with Dollar Tree in Chesapeake, Virginia.