JOANN Fabrics and Crafts Customer Service

JOANN Fabrics and Crafts Customer Service 

You can contact JOANN Fabrics and Crafts customer service through various channels, including phone, email, and live chat on their website. The primary customer service phone number is a direct line for assistance with orders, products, and general inquiries.

JOANN Fabrics and Crafts, commonly known as JOANN, is a prominent American retailer specializing in fabrics, sewing supplies, and a wide array of craft materials. For customers seeking assistance, JOANN offers multiple avenues to connect with their support teams. Whether you have a question about an online order, need information about a product, or wish to provide feedback, you can reach out via phone, email, contact form, or social media.

How to Contact JOANN Customer Service?

JOANN provides a dedicated team of customer service representatives to handle various issues, from order tracking and payment problems to questions about the JOANN Smiles rewards program.

• Customer Service Phone: 1-888-739-4120
• JOANN Credit Card Support: 1-844-322-5596 (Synchrony Bank)
• Corporate Office Phone: (330) 656-2600

Detailed Contact Channels

You can select the most convenient method to contact JOANN based on your specific needs.

* Phone Support:

For immediate assistance, calling the customer service number is the most effective method. This line is suitable for complex issues such as problems with an online order, questions about product availability, or issues with a return. Representatives can provide real-time support and help resolve your concerns efficiently.

* Email Support: 

If your inquiry is not urgent or requires you to share documents or photos, you can email the customer service team at customer.service@joann.com. This is a good option for detailed questions, feedback, or issues that require investigation, such as a damaged item received. Be sure to include your order number and any relevant details to expedite the process.

*Live Chat:

JOANN offers a live chat feature on its website for quick questions and support while you shop. This tool is ideal for getting fast answers about product specifications, promotional codes, or website navigation without having to make a phone call.

*Online Contact Form: 

Located on the "Contact Us" page of the JOANN website, the online form is another way to submit your questions or concerns. Similar to email, this method allows you to detail your issue and receive a response via email from a customer service representative.

* Social Media: 

For general questions or to share your creative projects, you can connect with JOANN on their social media platforms. While not ideal for sensitive account information or complex order issues, their social media teams can often provide general information and direct you to the proper support channel. You can find them on platforms like Facebook, Instagram, Pinterest, and Twitter.

Corporate Office and Contact Information

For corporate-level inquiries, investor relations, or other business matters, you can contact the JOANN headquarters.

JOANN Head Office Address:

5555 Darrow Road, Hudson, Ohio 44236, USA.

Corporate Phone Number: (330) 656-2600.

Hours of Operation

Customer service and retail store hours can vary, so it is important to check before contacting them or visiting a store.

Customer Service Hours:

The customer service phone line is typically available Monday through Saturday from 9:00 AM to 7:00 PM Eastern Time. These hours are subject to change and may be affected by holidays.

Store Hours:

The operating hours of individual JOANN stores differ by location. Most stores are open seven days a week, but hours may be reduced on Sundays or during holidays. To find the exact hours for your local store, use the "Store Finder" tool on the JOANN website.

Holiday Hours:

JOANN stores are generally closed on major holidays to allow employees to spend time with their families. These holidays typically include Easter Sunday, Thanksgiving Day, and Christmas Day. Hours may also be limited on other holidays like New Year's Day, Memorial Day, and the 4th of July. Always check with your local store for specific holiday hours.

Specialized Support and Programs

JOANN offers specialized support for its credit card and rewards program members.

JOANN Smiles Rewards Program

The JOANN Smiles program is a free loyalty program that offers customers personalized coupons, special birthday rewards, and bonus discount days. If you have questions about your rewards, missing points, or how to use your benefits, you can contact the main customer service line at 1-888-739-4120 for assistance. You can also manage your rewards account through the JOANN website or mobile app.

JOANN Credit Card Customer Service

The JOANN Credit Card is managed by Synchrony Bank. For any questions related to your credit card account, including payments, balance inquiries, or reporting a lost or stolen card, you must contact Synchrony Bank directly.

JOANN Credit Card Support: 1-844-322-5596

Customer service for the JOANN Credit Card has its own operating hours, which are separate from JOANN's retail customer service.

JOANN Leadership Team

The corporate leadership team oversees the company's strategy and operations. The team is composed of experienced executives from the retail and business sectors. Key members of the leadership include:

*Chris DiTullio: Co-Lead of the Interim Office of the CEO, Executive Vice President, and Chief Customer Officer

*Scott Sekella: Co-Lead of the Interim Office of the CEO, Executive Vice President, and Chief Financial Officer

*Rob Will: Executive Vice-President, Chief Merchandising Officer

*Joe Thibault: Senior Vice-President, Chief Stores Officer

* Ann Aber: Senior Vice-President, Chief Legal Officer and Secretary

About JOANN Fabrics and Crafts

Founded in 1943, JOANN began as a single fabric store in Cleveland, Ohio. Today, it has grown into the nation's leading fabric and craft specialty retailer, with hundreds of stores across 49 states. The company offers a vast selection of products for sewing, quilting, scrapbooking, knitting, crocheting, and a wide variety of other creative arts.

In addition to its extensive product range, which includes everything from fabrics and yarns to sewing machines and Cricut devices, JOANN is committed to inspiring creativity. The company provides educational resources, including in-store classes, workshops, and free online tutorials. The JOANN mobile app and website serve as a hub for both shopping and inspiration, fostering a vibrant community of makers. The company's mission is to inspire the creative spirit in everyone, from beginners to experienced artisans.

Finding a JOANN Store Near You

To find a local JOANN store, you can use the online store locator available on the official JOANN website. By entering your city, state, or ZIP code, you can view a map of nearby stores, their addresses, phone numbers, and current operating hours. The store locator also provides information about which locations offer specific services like custom framing, sewing machine repair, or in-store classes. This tool is the most reliable way to get up-to-date information for your neighborhood store.

JOANN JOANN Fabrics and Crafts FAQS

1. How can I contact JOANN's customer service?

You can contact JOANN's customer service by calling their primary phone number, 1-888-739-4120, for assistance with orders and general questions. You can also reach them via email at customer.service@joann.com or through live chat on their website.

2. What are the operating hours for JOANN's customer service?

JOANN's customer service phone line is typically open from 9:00 a.m. to 7:00 p.m. Eastern Time, Monday through Saturday. These hours can change and may be different on holidays.

3. How do I track my online order?

To track your online order from JOANN, you can log into your account on the JOANN website. Once logged in, navigate to the "My Orders" section to find the tracking information for your purchase.

4. What is JOANN's return policy?

JOANN's return policy is designed to ensure customer satisfaction. If you are not completely satisfied with a purchase, you may be able to return it. For specific details on eligibility and procedures, it is best to consult their official website or contact customer service.

5. Can I use more than one coupon on a single purchase?

JOANN's policy generally allows for the use of only one coupon per purchase. However, it's always a good idea to check the terms and conditions of each specific coupon.

6. Does JOANN offer discounts for students or teachers?

Yes, JOANN offers discounts for both students and teachers as part of their commitment to supporting education. You can find more details about these discount programs on their website.

7. Does JOANN have a price match policy?

JOANN offers a price match policy to provide customers with the best value. If you find an identical item for a lower price at a competitor, they may match it. Check their website for the full policy details.

8. Does JOANN accept competitor's coupons?

Yes, JOANN is known to accept coupons from their competitors. This can be a great way to save money on your crafting supplies.

9. Are classes available at JOANN stores?

Many JOANN stores offer a variety of classes for different skill levels and interests. These can range from sewing and quilting to painting and other crafts. You can check the availability of classes at your local store through the JOANN website.

10. How can I check the balance on a JOANN gift card?

You can check the balance of a JOANN gift card online by entering the gift card number and PIN on their website. You can also ask a cashier to check the balance for you at any JOANN store.

11. What is the shipping policy for online orders?

JOANN provides several shipping options for online orders to ensure prompt and reliable delivery. You can find detailed information about shipping costs, delivery times, and options on their website.

12. What should I do if I encounter a fraudulent JOANN website?

JOANN has warned customers about fraudulent websites impersonating their brand. If you come across a suspicious site, do not make any purchases or provide personal information. JOANN is no longer accepting online sales, so any website claiming to be their official online store is likely a scam.

13. How can I get help with my JOANN credit card?

The JOANN credit card is managed by Synchrony Bank. For any questions or issues related to your credit card account, you will need to contact Synchrony Bank directly.

14. How can I find out the hours of my local JOANN store?

Store hours for JOANN locations can vary. The best way to find the hours for a specific store is to use the store locator feature on the JOANN website.

15. What is the JOANN Smiles rewards program?

JOANN Smiles is a loyalty program that offers members personalized coupons, birthday rewards, and other special discounts. You can sign up for this free program on their website to start receiving benefits.