Get In Touch With u haul Customer Service
U-Haul Customer Service
U-Haul, a leader in the moving and storage industry, is known for its extensive network of trucks, trailers, and self-storage solutions. Since its founding in 1945, U-Haul has assisted millions of people with DIY (do-it-yourself) moves and has built a strong reputation for its services.
If you need to contact U-Haul's customer service for reservations, roadside assistance, inquiries, or any other concerns, this guide provides you with all the necessary information in a clear and easy-to-understand format.
Business Overview
* Name: U-Haul International, Inc.
* Founded: 1945
* Founder: Leonard Shoen
* Chairman and CEO: Joe Shoen
* Headquarters: Phoenix, Arizona, 85004, USA
* Website: uhaul.com
* Customer Service Phone Number: 1-800-GO-UHAUL (1-800-468-4285)
* Roadside Assistance: 1-800-528-0463
* Social Media: Facebook, X (formerly Twitter), Instagram, and YouTube
Why Contact U-Haul Customer Service?
Customers contact U-Haul for a variety of reasons. Their customer service team is trained to handle all types of requests and concerns. Here are some common reasons you might need to contact them:
* Making a Reservation: To book a truck, trailer, U-Box container, or storage unit.
* Changing or Canceling a Reservation: To make changes to an existing booking.
* Requesting Roadside Assistance: To get immediate help with any issues with the equipment.
* Billing Inquiries: To ask questions about charges, payments, or refunds.
* Filing a Claim: To report damage to equipment or property.
* Inquiring About Equipment: To get information about vehicle sizes, availability, or features.
* Providing Feedback or Suggestions: To help improve service by sharing your experience.
* Finding a Location: To locate a U-Haul center or dealer near you.
Ways to Contact U-Haul Customer Service
U-Haul makes it easy to get in touch. Here are the main ways:
Call by Phone
For the fastest response, call the main customer service lines:
General Inquiries and Reservations:
1-800-GO-UHAUL (1-800-468-4285) - available 24/7.
Roadside Assistance:
1-800-528-0463 - available 24/7.
Calling is ideal for:
* Complex reservation issues.
* Urgent roadside assistance.
* Discussing billing discrepancies.
Online Support
For most tasks, the U-Haul website is a convenient tool:
* Website: uhaul.com
* Live Chat: Available on the website for many questions.
* Contact Form: Available on the website for non-urgent issues or detailed feedback.
Use online channels to:
* Make new reservations or manage existing ones.
* Rent storage units.
* Order moving supplies.
Visit in Person
You can visit the nearest U-Haul location for your needs:
U-Haul Near Me:
Find your nearest center or dealer at uhaul.com/locations/.
Visiting in person is good for:
* Seeing equipment in person.
* Purchasing moving supplies.
* Speaking with a manager directly.
Social Media
U-Haul is active on various platforms:
* Facebook, X (formerly Twitter), and Instagram.
* Send a direct message or comment on a post for general questions or to share your feedback.
Business Hours
Knowing when to contact helps you get assistance at the right time:
* Customer Service Phone Lines: 24 hours, 7 days a week.
* Roadside Assistance: 24 hours, 7 days a week.
* Local Store Hours: Vary by location. Check your local store on the website for specific hours.
Tips for a Smooth Customer Service Experience
To make the most of your interaction with U-Haul's team, follow these tips:
* Have Your Information Ready:
Keep your reservation number or contract handy when calling.
* Use Online Tools:
Use the website or app for simple tasks like reservations or updates.
* Be Clear:
Provide specific details about your issue or question, especially for roadside assistance.
* Take Photos:
Taking pictures of the equipment at the start and end of your rental can be helpful in case of any damage claims.
* Book in Advance:
Make reservations ahead of time, especially during busy moving seasons (summers and weekends).
Frequently Asked Questions (FAQs)
Q1: What is U-Haul's main customer service phone number?
Call 1-800-GO-UHAUL (1-800-468-4285) for general inquiries and reservations.
Q2: Who should I call for roadside assistance?
For immediate roadside assistance, call 1-800-528-0463, available 24/7.
Q3: How can I change my U-Haul reservation?
You can change your reservation online by logging into your account at uhaul.com or by calling customer service.
Q4: Does U-Haul offer 24/7 customer support?
Yes, the main customer service and roadside assistance phone lines operate 24 hours a day, 7 days a week.
Q5: What should I do if there's an issue with my rental equipment?
If you are on the road and have an issue with the equipment, contact roadside assistance immediately.
Q6: Can I file a complaint online?
Yes, you can submit feedback or complaints using the contact form on the U-Haul website.
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